Please be aware: As a User Experience Designer my clients are typically reluctant to post details of their projects on the internet. The following small sample of my work has been made anonymous. Please contact me if you have any other questions.

User Personas
& Scenarios of Use

Through a series of contextual inquiries, surveys and user tests, created five user personas to target and support core user groups for internet service provider. Used data gathered to perform brainstorming and ideation sessions with client to define personas and understand their place within the client product offerings.

Used personas to successfully determine features and capabilities of products, scenarios of use, text and terminology choices, as well as future product refinements and offerings.

Sample:
User Persona of Joe

Ethnographic Style
User Research

Visited the homes of parents to better understand the process of saving, archiving and revisiting family memories (memories are here defined as items which serve as a memory trigger).

Uncovered deep seated passion and guilt about the what, how, where and why of saving these family memories. Observed a wide range of storage and collection techniques.

Collected findings implemented a prototype of a system to support the centralization of digital representations of important memories. Centralization was intended to increase utilization of the family memories and eventually storytelling.

Samples:
Model of Cultural Context
Model of the Artifact Path Flow
Model of the Timeline

Usability & Web Accessibility

Facilitated a long series of iterative user tests on payee set up and bill pay process.

Worked closely with large financial corporation to improve the usability and interaction design of the web-based application. Collaborated on usability recommendations, keeping in mind the technical capabilities and development timeline.

Led accessibility changes to the final design of application to accommodate disabled users

Web Design & Accessibility

Collaborated on the design and development of a highly accessible website. Using templates and CSS created easy to edit and update website for a variety of content.

Sample:
www.userinsight.com

User Experience Design

Performed a series of iterative user tests on the process involving the submission of information, artwork and images for publication.

Worked closely with a publisher of home related magazines to improve the information architecture, terminology, process flow, and interaction design of the website. Created robust prototypes of all changes in HTML for iterative testing and revision.

Redesigned system reduced training and support costs, increased sales rate and increased user adoption rate to 100%.

Samples:
Before & After Information Architecture Redesign
Website Sitemap

Select this link to view my graduate projects.

Select this link to view my graduate courses at Georgia Tech.